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Agile practices in ITSM – part 4: The agile planning board
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This is the fourth installment of my series of articles on agile practices in ITSM. This time I will present an agile practice deviced by myself that I call The Agile Planning Board. If you are unfamiliar with the daily … Read More

Release Notes with Azure DevOps
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The process that suites your team best might be different from what might be best for someone else. In this blog post, I would like to share how you can construct release notes with Azure DevOps in a nice ordered … Read More

#DevSum19
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Övergripande DevSum är en årlig konferens som i år inträffade den 23-24 Maj i Stockholm Folkets Hus vid Norra Bantorget.   Helhetsintryck En mycket bra konferens med mycket kunniga föreläsare och några superstars i .Net-världen. Konferenslokalerna var mycket bra med … Read More

Agile practices in ITSM – part 3: Using squad health check in service desk teams
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I was introduced to Spotify’s squad health check method a couple of years ago. Over time I have found it to be an enormously useful tool to track team status and progress over time. It focuses on some key areas that … Read More

Agile practices in ITSM – part 2: Definition of Done (DoD)
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Definition of done is an agile practice of making sure that there is a broad agreement on when a task is completed. This is often implemented as an agreed upon checklist of criteria that can be checked off. The practice … Read More

Agile practices in ITSM – part 1: The daily stand-up meeting
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In a series of articles, I will to describe how agile practises can be used within IT Service Management. The articles will focus on teams within the ITSM delivery and not so much on the ITSM methods (such as ITIL). I.e the … Read More