Latest from the Blog

Agile practices in ITSM – part 3: Using squad health check in service desk teams
with No Comments

I was introduced to Spotify’s squad health check method a couple of years ago. Over time I have found it to be an enormously useful tool to track team status and progress over time. It focuses on some key areas that … Read More

Agile practices in ITSM – part 2: Definition of Done (DoD)
with No Comments

Definition of done is an agile practice of making sure that there is a broad agreement on when a task is completed. This is often implemented as an agreed upon checklist of criteria that can be checked off. The practice … Read More

Agile practices in ITSM – part 1: The daily stand-up meeting
with No Comments

In a series of articles, I will to describe how agile practises can be used within IT Service Management. The articles will focus on teams within the ITSM delivery and not so much on the ITSM methods (such as ITIL). I.e the … Read More

Diamantproblemet i C# 8
with No Comments

I C# kan en klass ärva från max en annan klass, men från hur många interfaces som helst. Den begränsningen skyddar programmeraren från utmaningar som kan uppstå i språk som tillåter multipla arv (t.ex. C++), som t.ex. att två basklasser … Read More

Asynchronously Wait for Task to Complete with Timeout
with No Comments

I was recently working at an async method which could possibly hang if some dependent stuff did not happen. To prevent the method from hanging, I wanted to implement some kind of timeout. Now, how can I make a task … Read More

EuroSTAR 2018, tisdag (forts) och onsdag
with No Comments

Nu börjar konferensdelen av EuroSTAR! Efter en inledning av Rikard Edgren (Programme Committee Chair) och en keynote av @eviltester Alan Richardson började det svåraste av allt: Att välja vilket av inte mindre än fem olika pass man ska gå på! … Read More