This is the fourth installment of my series of articles on agile practices in ITSM. This time I will present an agile practice deviced by myself that I call The Agile Planning Board. If you are unfamiliar with the daily … Read More
I was introduced to Spotify’s squad health check method a couple of years ago. Over time I have found it to be an enormously useful tool to track team status and progress over time. It focuses on some key areas that … Read More
Definition of done is an agile practice of making sure that there is a broad agreement on when a task is completed. This is often implemented as an agreed upon checklist of criteria that can be checked off. The practice … Read More
In a series of articles, I will to describe how agile practises can be used within IT Service Management. The articles will focus on teams within the ITSM delivery and not so much on the ITSM methods (such as ITIL). I.e the … Read More
Att arbeta i team istället för var för sig som olika individer i ett projekt som styrs från centralt håll har tidigare varit kontroversiellt men är knappast längre något som man lyfter på ögonbrynen för. Steget att gå över till … Read More
Nethouse has a recurring internal event called Brainday – a day to innovate, a day to learn new things or to do whatever makes you happy. This Brainday we tried to do the impossible – to create a system from … Read More
There seems to be hundreds of agile planning tools out there, but in my most recent project we found ourselves using Google drive for more and more of our planning. It started out with using a Google spreadsheet to keep … Read More
Planning is hard. If you overestimate your ability to beforehand know details of the future, your planning will fail. Even if you only plan for a two week iteration. Like Harry Callahan said in Magnum Force, “a man’s got to … Read More