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Agile practices in ITSM – part 4: The agile planning board

Agile practices in ITSM – part 4: The agile planning board

by Jonas Carlsson on June 27, 2019 with No Comments

This is the fourth installment of my series of articles on agile practices in ITSM. This time I will present an agile practice deviced by myself that I call The Agile Planning Board. If you are unfamiliar with the daily … Read More

Agile, Infrastructure, Management agile, agile practices, IT Service Management, ITIL, ITSM, Planning, Service desk
Agile practices in ITSM – part 3: Using squad health check in service desk teams

Agile practices in ITSM – part 3: Using squad health check in service desk teams

by Jonas Carlsson on March 29, 2019 with No Comments

I was introduced to Spotify’s squad health check method a couple of years ago. Over time I have found it to be an enormously useful tool to track team status and progress over time. It focuses on some key areas that … Read More

Agile, Infrastructure, Management agile, agile practices, ITIL, ITSM, Service desk, Squad health check
Agile practices in ITSM – part 2: Definition of Done (DoD)

Agile practices in ITSM – part 2: Definition of Done (DoD)

by Jonas Carlsson on February 15, 2019 with No Comments

Definition of done is an agile practice of making sure that there is a broad agreement on when a task is completed. This is often implemented as an agreed upon checklist of criteria that can be checked off. The practice … Read More

Agile, Infrastructure, Management agile, agile practices, definition of done, DoD, IT Service Management, ITIL, ITSM, Service desk
Agile practices in ITSM – part 1: The daily stand-up meeting

Agile practices in ITSM – part 1: The daily stand-up meeting

by Jonas Carlsson on January 14, 2019 with No Comments

In a series of articles, I will to describe how agile practises can be used within IT Service Management. The articles will focus on teams within the ITSM delivery and not so much on the ITSM methods (such as ITIL). I.e the … Read More

Agile, Infrastructure, Management agile, agile practices, daily stand-up meeting, IT Service Management, ITIL, ITSM, Service desk
Produktivitetsparadoxen – en arbetar och sju tänker

Produktivitetsparadoxen – en arbetar och sju tänker

by Björn Tikkanen on May 27, 2016 with No Comments

Att arbeta i team istället för var för sig som olika individer i ett projekt som styrs från centralt håll har tidigare varit kontroversiellt men är knappast längre något som man lyfter på ögonbrynen för. Steget att gå över till … Read More

Agile, Development mobbprogrammering, utvecklingsmetod, woody zuill
Brainday: Extreme agile

Brainday: Extreme agile

by Jonas Carlsson on January 31, 2016 with No Comments

Nethouse has a recurring internal event called Brainday – a day to innovate, a day to learn new things or to do whatever makes you happy. This Brainday we tried to do the impossible – to create a system from … Read More

Agile, at Nethouse, Development, Management agile, brainday, development, extreme agile, scrum, XP
Agile planning with Google spreadsheets

Agile planning with Google spreadsheets

by Maria Eriksson on July 8, 2015 with 3 Comments

There seems to be hundreds of agile planning tools out there, but in my most recent project we found ourselves using Google drive for more and more of our planning. It started out with using a Google spreadsheet to keep … Read More

Agile, Development agile, Planning, tools
Dirty Harry Planning with TFS

Dirty Harry Planning with TFS

by Johan Classon on May 5, 2015 with 2 Comments

Planning is hard. If you overestimate your ability to beforehand know details of the future, your planning will fail. Even if you only plan for a two week iteration. Like Harry Callahan said in Magnum Force, “a man’s got to … Read More

Agile, Development ALM, KISS, Planning, TFS, VSO
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