This is the fourth installment of my series of articles on agile practices in ITSM. This time I will present an agile practice deviced by myself that I call The Agile Planning Board. If you are unfamiliar with the daily … Read More
There seems to be hundreds of agile planning tools out there, but in my most recent project we found ourselves using Google drive for more and more of our planning. It started out with using a Google spreadsheet to keep … Read More
Planning is hard. If you overestimate your ability to beforehand know details of the future, your planning will fail. Even if you only plan for a two week iteration. Like Harry Callahan said in Magnum Force, “a man’s got to … Read More